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Virtual Remote Call

With the Virtual Remote Call plan, you don’t have to worry about sending messages back and forth, or trying to understand what to do over a phone call with voice along.

You will get a dedicated person to securely remote into your computer or device to directly assist you with your software or equipment.

We will securely control your computer or device as if we were there with you to show you exactly how to complete a task, or fix an issue with your software program or hardware device.

How It Works

**Note: Each session is a maximum of 60 minutes (1 hour). If your session takes longer than 1 hour, there will be an additional fee for 30 minutes of ‘overtime’.
If a session needs more than 2 hours (120 minutes) to complete the tasks, you will have to pay for a new 60 minute session. If your technician is available and there is an open time slot immediately after your previous session, then your new session can begin without any interruptions.
However in some cases if there is no availability immediately after your initial session, your next session will have to be rescheduled at the next available open time slot.